Refund Policy

30-Day Returns and Exchanges

For a concise explanation of 30-day returns and exchanges, our service position is that melin offers a 30-day no-reason return and exchange period for eligible items. Contact support@melinlumen.shop within 30 days after delivery before sending anything back.

For a straightforward understanding of 30-day returns and exchanges, the practical result is that for approved no-reason returns, exchanges, damaged items, incorrect items, and quality issues, melin pays the return shipping cost and provides a prepaid label or equivalent free return arrangement.

Return Address

To make our requirements clear for return address, the applicable standard is that the default return address is 814 Brentwood Dr, Apopka FL 32712, United States. Do not send a return until return instructions have been issued.

Contact

To set precise expectations about contact, we apply this requirement: customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Email support@melinlumen.shop or call 512-680-9040.

Eligibility

To explain our approach to eligibility, the controlling expectation is that returned merchandise must be in a condition that allows reasonable inspection and must include the components and packaging supplied with the order when reasonably possible.

For an accurate overview of eligibility, please note that customized products, clearance items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods are not returnable unless applicable law requires otherwise or the item is defective.

Refund Timing

To make our requirements clear for refund timing, the customer-facing rule is that after an approved return is received and inspected, the refund is sent to the original payment method within 5–10 business days. A bank or card issuer may require additional posting time.

Order Cancellation

For a straightforward understanding of order cancellation, the applicable standard is that an order may be cancelled before shipment when fulfillment has not begun. After shipment, the order is handled under this Refund Policy.

Merchant Information

Business name: melin

Trade name: melin

Email: support@melinlumen.shop

Phone: 512-680-9040

Physical address: 814 Brentwood Dr, Apopka FL 32712, United States